Sinapsis

Project Overview: Sinapsis is virtual Spanish health care app based in Venezuela which helps to connect patients and doctor virtually. Initially, Sinapsis has been designed for very small users when they trying to scale up they need a revamp with good experience. The requirement for this project is to create an end-user app (IOS & Android) for the user to connect with the doctor, a Doctor portal for the doctors to consult the patient virtually, and an admin portal for the admin to onboard the doctors and maintain their records.

Role: UX Designer

Team: Amanda, Karthkaiyen & Gabriella

Challenges: The process of patients consulting a doctor is not easy, and patients not able to keep track of the previous consultations, health and medical records.

Outcome: Redesign of the existing version with improved navigation, simplified process & User Interface with less clutter and delightful experience.

Lean canvas: We did a lean canvas with the stakeholders to understand the product goals, problems, key-metrics, By doing the lean canvas workshop with the stakeholders we understood who is our users, what they need.

Users: Our potential user would be 18-50 years aged who is looking for a way to consult doctors remotely.

Defining the Problem

Information Architecture

After identifying all the set of features we started with information architecture to understand the high-level hierarchy and it helped us to organize the pages.

Ideating

User Flow

Once we had an understanding on the hierarchy, we started with user flow from start to end experience with every possible scenarios.

Next project

Growth Portal

Previous project

Impact

Insights

⬆️ Signup process is simplified and transparent about privacy

⬆️ Easy to track medicine, visit history and medical history

⬆️ Simplified and faster way to connect to the doctor

Learnings

What we learnt from this Project

Being transparent and saying exactly what we're doing builds more confidence.

By making the experience convenient, so the user can use the application anytime anywhere without even consulting directly.

Respecting the user's time should be the priority.

Wireframe

By having all the insights from the user and stakeholder we started with wireframes.

Experience Solution

Onboarding: To create an idea of what the user is signing on to and what they can expect by using this application, Here we wanted to show the transparency about how fast, convenient and affordable we are.

Hi-fidelity design

Signup

In sign up process we introduced progressive disclosure to reduce the overload for the users and we designed a progress bar to show which step they are in the process.

Permissions

In sign up process we actually created an awareness to the users about their privacy by asking their permission to access all those actions and by user allowing access here, user will able to consult, store or upload without even getting any annoying notification about permission and later that user can able deny this access in the profile.

Home Screen

Less distracting visual elements easy navigation to all the screens, by having a progress bar in home screen encourages users to fill in their medical history so it saves time when consulting doctor, once the user is ready we ask them who needs help by having it user might not mistakenly consult the doctor by having one of their family member's records.

Consulting the doctor

Before connecting to the doctor we request the user to fill in the purpose of the visit, which helps to reduce the consultation time.

Mode of communication: User can choose preferred way of communication, which helps user to consult comfortable manner.

Visit History

Once the consultation is over the history of that consultation will be in visit history where the user will be able to view the history and next follow up and medication which can be downloaded as a pdf.